FAQ

How many pieces of clothing should I send?

Each item ordered will require different amounts: If the item you are ordering is not listed below please inquire directly with Fat Panda Toys.

Nosey Bear: a minimum of 5 items are required, 8 would be better – depending on the size of the clothing 3/4 Memory blanket: 70 Baby grows Memory Pillow: 1 or 2 adult items minimum (all depends on the style you require) Please enquire on order how many items you should send.


Can I send more than the minimum amount required?

Yes absolutely, If you send too much and I can’t use it all I will return any items that have not been cut in to at all. If you want to send more and have particular ideas about which pieces are your favourites please enclose a note with the items saying which ones are to be used first. all scraps are disposed off, only full uncut clothing will be returned.


How should I send you the clothing?

You can either hand delivery the items at my day time office or at my home in the evenings or courier the items to me at the following address: Unit 8, 13 Patrys Crescent, Okavango Park, Brackenfell, Cape Town, South Africa, 7560 Package must have your details enclosed.


What do you if I send too much or too little clothing?

If a whole piece of clothing is left because too many items were sent then we’ll post it back or give it back to you  along with the keepsake. If you don’t send enough we’ll get in touch and ask you to send some more – however if there is nothing else you can send i will ‘fill in’ with colour/theme matching material.


What condition do the clothes need to be in?

The clothes need to be freshly cleaned and in a reasonable state. The more worn out an item is the less likely the final keepsake is to be durable. If it is really falling apart and we think it will have a real impact on the final product we’ll get in touch to discuss whether or not we go ahead or use a different item.


How long do orders take?

Once we receive the full payment and clothes from you the order will take roughly 2-3 weeks to make, If there is a specific date you need the item by then please let me know when you place your order and I will do my best. Please be realistic about the time-frame, these are very bespoke items and they take time! If you need the order more urgently we do offer an Express Service. I can complete orders within 1 week of receiving the payment and clothes on the Express service. This service is at an additional cost.


How do I get my order?

You can collect directly from me at my day time office or I can courier the item/s to you. Van Express for Cape Town deliveries, only R75.00 for next day delivery Or Aramex for courier outside of Cape Town for R99 Please keep in mind some items are very large (like the quilts and braided bumpers) and i will need to get a courier quote before hand. Courier is at customers own risk, I will send you the tracking number once the order has been handed over to the courier company.


Do  you really make everything yourself?

Yes absolutely. I am Fat Panda Toys, I do everything myself from advertising and marketing, correspondence, pattern making, ironing, cutting, sewing, finishing details and everything in between.    

With an increasing number of keepsake makers out there, it is more important than ever to choose the perfect one for you. Your clothing is irreplaceable so it’s important to make the right choice.

Clothing is not designed to be turned into keepsakes so it takes a skilled hand, a experienced memory maker and careful planning, not to mention an artistic eye to create a quality and bespoke finish. Every pattern piece is individually designed, stabilised with a non stretch interfacing fabric and carefully hand cut all before i even begin the sewing process.

All keepsakes are made by me and only me! When you order your memory keepsake through fat panda toys you are guaranteed to receive a high quality keepsake made with respect and love. Each item takes hours, days and sometimes even weeks to complete.. Something this special can’t be rushed.